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Refund Policy

Amour Tutors
Effective Date: 01/06/2025

At Amour Tutors, we strive to provide flexible, transparent service for all of our students and families. This policy outlines your rights and obligations regarding cancellations and refunds for services booked through our website https://amourtutors.wixsite.com/amourtutors.

1. Online Lesson Bookings

For single or bundled online tutoring sessions (not part of Amour Plus):

  • Cancellations must be made at least 48 hours before the scheduled session time to be eligible for a full refund or rescheduling.

  • Cancellations made within 48 hours of the session are non-refundable unless due to a verified emergency, in which case we may offer rescheduling at our discretion.

  • Missed sessions without notice ("no-shows") are not eligible for refunds or rescheduling.

2. Amour Plus Membership

Amour Plus is a premium monthly or subscription-based service offering enhanced tutoring access and/or other benefits.

  • You may cancel your Amour Plus membership at any time.

  • Upon cancellation, your access will continue until the end of your current billing cycle.

  • No refunds are issued for partial months or unused time after cancellation.

  • If we cancel your membership due to a violation of our terms (e.g., misuse, abuse), you will not be entitled to a refund.

3. How to Cancel or Request a Refund

To cancel a booking or subscription, please contact us directly via:

Email: amourtutors@gmail.com
Include:

  • Your full name

  • The session or subscription you'd like to cancel

  • The reason for the cancellation (optional)

We aim to process all eligible cancellations or refund requests within 3–5 business days.

4. Modifications and Emergencies

We understand that life happens. If you have a legitimate emergency or technical issue that prevented your participation, we may allow a one-time reschedule or partial refund, subject to management approval.

5. Policy Changes

We reserve the right to update or modify this policy at any time. The version in effect at the time of your purchase or booking will apply to that transaction.

Questions?

If you have questions about this policy or need help managing your sessions, reach out to us at:

Amour Tutors
Email: amourtutors@gmail.com
Website: https://amourtutors.wixsite.com/amourtutors

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